What is your return policy?
- Items must be returned within 14 days of receiving your order; after this time, your return will be refused.
- Items must be unworn, unwashed and unscented, including smoke and human/pet hair.
- Items must be repackaged and returned in the same condition they were received, including all tags. Items returned in a poor fashion will be refused.
- We do not accept returned underwear items
- Orders found to be returned in an unsatisfactory condition will be refused and sent back to the original shipping address at the customer’s expense.
Are there any charges for returns?
- Original shipping charges are non-refundable.
- You are responsible for the cost of your return
- You are liable for the package until it has been delivered to us, even when using our returns portal, so we recommend you send the item tracked and retain your proof of postage until the exchange/refund has been processed.
How long will it take to get my refund?
We aim to ensure refunds/exchanges are processed within 5 working days of receipt of your returned parcel; however, during busy periods this may be slightly longer. We appreciate your patience with this.
What if my item is faulty or incorrect?
Please contact our team at help@nicheonline.co.uk. In the email, please include your name, order number and a photo of the incorrect item/fault. Please do not return your items without contacting our team first. Faults in items must be reported within six months of receiving your order.
Can I get an exchange?
We are happy to exchange the same item for an alternative size or colour, which must be noted on the packing slip. Unfortunately, we cannot exchange for different items. In this instance, we will issue a refund, and we recommend you place a new order.
Where do I send my return back to?
Your items can be returned in-store or by posting back to us using your preferred courier (Royal Mail, Evri, DPD, etc.). Please make sure to put a note in the parcel including your name, order number, reason for return and whether you’d like an exchange or refund. Once your return is received and inspected then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3-5 working days.
Our returns address is:
Niche Online
Hancock and Wood Ltd
25-29 Bridge Street
Warrington
Cheshire
WA1 2EZ
We are registered on Evri’s Returns Portal
This is £3.49 for Parcel Shop/Locker Drop off or £4 if you want the item collected by a Courier. This is a tracked service for up to 15kg.
Use this link: https://www.evri.com/return-a-parcel
Type in “Niche Online” and fill out the form, ensuring all details are correct. Make sure to download your label or QR code straight away, as once you close the page, you cannot access it again.
We have no way of accessing your label or QR code, so it is your responsibility to make sure all details are correct.
Please note, even when using this portal, you are liable for the package until it has been delivered to us. Please keep the tracking number that will be provided by Evri.